IT Service Delivery Manager urgently required by a Global IT Consultancy for a permanent position in their Hong Kong office. PTS Managed Services is a subsidiary of PTS Consulting, specialising in providing Enterprise grade IT solutions to SME financial and non-financial institutions such as Fund Managers, Private Equity Institutions, legal, accounting, insurance etc. through the provision of Project Management, IT Consulting, IT Systems Integration and post-project support. Originally founded in London in 1983, PTS Consulting now has offices in most of the major global financial hubs including London, New York, Hong Kong, Singapore, Tokyo, Sydney and Dubai.
PTS has over 300 delivery staff world-wide, including over 120 within the Asia region.
PTS MS has developed its outsourced IT solutions through a convergence of our IT and Project Management skills and experiences. As a result of our planned and continuing expansion programme, PTS MS is now seeking to employ an IT Service Delivery Manager with a rich background of customer delivery excellence to join its rapidly growing division. | |
Key Responsibilities and Requirements: - Manage and lead a team of engineers providing 24/7 support to clients in Hong Kong and Shanghai. - Contribute to the on-going development of the service line at a global level and ensure consistent delivery of “PTS style” service. - Develop and maintain detailed and accurate IT inventories for every client, ensuring regular maintenance updates are provided. - Uptake and transitioning of new clients into the service management systems and ensuring staff are adequately trained and equipped to support client environments. - Attend regular service review meetings with clients and issue monthly service reports. - Senior Engineering Manager with a proven background in the provision of IT implementation and support services, or IT Service Manager with strong experience in IT service delivery management, preferably within the financial services sector. - Strong communicator with proven experience managing end user and key stakeholder issues, ITIL training and experience a definite plus. - Top quality interpersonal and leadership skills expected including excellent spoken and written English; Cantonese and Mandarin skills are a plus. - A high level of understanding of common technologies and able to engage with technical staff around delivery of the following technologies and systems: - TCP/IP Networks configuration, WAN / LAN / Firewalls technology - Windows Servers, Active Directory, Exchange Administration - PABX / IP Telecommunications - Data Replication/Backup/Archiving - VPN / Remote Access technologies (e.g. Citrix) - NAS / SAN technologies - Wireless Technology - PDA / Blackberry technologies - Market Data Applications and Feeds - Technical qualifications in IT systems beneficial with some Microsoft, VMware and / or Cisco certifications desirable
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