PTS are looking to recruit an experienced IT Support Analyst / IT Trainer to work in Hong Kong for an Award Winning Law Firm with over $150 Million in Global revenues and several offices Worldwide. They represent a significant number of the wealthiest individuals and families in several continents. They act for over a quarter of the Sunday Times Rich List in the UK alone.
The position would be well-suited to somebody that has a solid understanding of IT Support, predominately covering Microsoft technologies including Windows operating systems, software applications, networking issues and Email systems such as MS Exchange / Outlook. The ideal person will have previously worked in a mixed Support / Training role for a Law firm, will be technically well-rounded and will have the confidence to walk around the IT floor with a sense of ownership. The successful candidate will play a very hands-on roll in the day-to-day Support of IT infrastructure and will be the go-to person for all training requirements.
The Role:
Reports to the IT Service Delivery Manager and will work as part of the EU/Asia IT
Support & Global IT Training teams. You will have regular meetings with the IT Service Delivery Manager and will join the IT Training Team and EU/Asia IT Support team meetings. Your primary work base will be the Hong Kong office.
Key Responsibilities:
- Support and deliver training on the Microsoft Office 2003 suite, iManage and other legal software such as Elite and Big Hand digital dictation software.
- Desktop, laptop, printer and server support.
- Floor walk to assist with and resolve IT issues and provide ‘at desk’ training.
- Responsible for establishing and maintaining contact with other IT Support Analysts and IT Trainers in all offices to ensure that a cohesive approach is being adopted across the firm.
- Build and support laptops, desktops, printers and remote devices such as Blackberrys.
- Correctly diagnose PC, laptop and printer hardware faults and liaise with 3rd party engineers.
- Provide desk side assistance as appropriate.
- Work to a Global IT Training Schedule set by the IT Service Delivery Manager.
- Deliver courses in the office and via remote assist and provide refresher training when needed, either in structured classes or requested one-on-one training.
- Assists with the preparation and maintenance of IT Training related documentation.
- Assist with design of eLearning modules.
- Continually maintain and expand strong working knowledge of current Firm-supported and future technologies to provide technically accurate solutions to end-users.
Technical Skills:
- Windows 2000 Professional and XP.
- Experience of working in an Active Directory environment.
- MS Office 2003 – Word, Excel, and PowerPoint (Advanced).
- Document Management System – iManage or similar.
- Understanding of networking, wireless networks, and remote user requirements.
- Time Management / Recording (desired but not essential) – Elite or similar.
- Blackberries.
- Email – Exchange/Outlook.
- Compaq / HP PC hardware, HP Laser printers and Canon multifunction devices
- Configuration of Laptops – IBM / Dell.
- Correctly analyse and diagnose PC, Printer and Laptop faults
- Law firm specific applications –Laserforms, Elite.
- Familiar with RIS / Ghost or other imaging software.
- Experience in a law firm.
If this role is of interest and if you are prepared to work in Hong Kong for a great Law firm then please apply now by sending your CV to adam.lowe@ptsconsulting.com or call me direct on 020 7539 6325
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