Business Support Assistant – Education Consultancy – Bedfordshire – Perm – £16,500 + Comms

A Business Support Assistant is required by an Education Consultancy which is part of PTS Consulting Group PLC, one of the world’s leading IT Consultancies.  We have been around for over 25 years and have served 2,000 clients in over 70 different countries. Headquartered in the UK, we have 13 offices in Europe and the Middle East (EMEA), the Americas and Asia-Pacific.

This role places a significant emphasis on Commercial and Financial Administration including; Quotation producing, Creation of Purchase Orders and Sales invoices, Service Call Co-Ordination, Maintenance of Projects and Vendor Liaison. The role also includes commercial activity, technical support and proactive hardware sales.

Your duties would be:
Finance support – Liaising with PTS Group finance team for sales and purchase order processing, entering details onto SAGE, so experience of these processes is essential.  An understanding of the concepts of Sales Ledger and Purchase Ledger is also a requirement.
Help desk calls – Taking help desk calls; logging and tracking calls and requests and providing initial assessment and advice.  The need for being technically aware is very important
Proactive sales calls and generating orders – ICT hardware, spare parts and repairs/replacements
Supplier liaison:-
      - Dealing with 3rd party relationships
      - Product / Solution intelligence
      - Parts research – Ensuring best price and availability
Event preparation and support
General phone calls – Taking customer calls
General co-ordination – Engineer liaison and communications with the wider business
General office support (liaison with campus management)
General office administration and stationery requirements
Update website with commercial information
Plus any other reasonable tasks the business requires

You must be proficient with Microsoft Office products and have general ICT product awareness, aswell as have GSCE’s or Equivalent in English, Maths and ICT.  Although not essential it would be desirable to have workplace experience in product sales over the phone and customer service within Information and Communications Technology or the Education sector. 

Business Support Assistants with the above experiences who are well organised, self-motivated, reliable and enthusiastic with the ability to demonstrate a high level of customer service and liaison are urged to apply ASAP.  Please send your WORD CV to Matthew.Roberts@ptsconsulting.com at your earliest opportunity. Thank you.