Cisco Unified Communications Consultant - S/SE England - Urgent - CONTRACT to PERM -

PTS' Client, a rapidly expanding Cisco Consultancy urgently seeks a Cisco Unified Communications Consultant for a Contract to Permanent role. It will start as a contract position and should everyone be happy, convert in to a permanent role after 2-3 months.  The focus is on Cisco IP Contact Centre Enterprise (v5), which you will be very well versed in, being able to advise and demonstrate your knowledge of the system to customers and colleagues, either face to face or remotely. Interestingly, a considerable amount of the work can be achieved remotely so you're likely to be at home 2-4 days a week, with the other days on client site. Most of their clients are around London/SE and the M3/M4 Corridors.

You'll be required to:
1.  Fully document the architecture and configuration of a currently installed system and provide recommendations for aligning to best practice;
2.  Make the system more resilient and provide recommendations around it's setup.
3.  Provide training in the following disciplines:
4.  ICM Scripting - documenting existing scripts, create new scripts, manage custom recordings; Cisco Web view reports - interpreting reports, creating new reports based on customer requirements; System administration - collating system metrics as to performance and capacity, SNMP monitoring of key services; Call Recording - look at current configuration and suggest improvements (Magnetic North); Knowledge of outbound dialer solutions would also be advantageous.

You'll ideally also have excellent Cisco IPT Skills with Cisco Call Manager (v3 - 8), Cisco Unity (v3 - 7), with Voice Gateway configuration. In addition, you may also be called upon to work with IPFX for Call Manager and IPFX Director, as well as configuration, troubleshooting and the raising and resolution of existing service tickets.

The contract rate is £300-375/day, with the permanent salary range being £50-60 with good bonus, benefits and car allowance.

If you meet the requirements and are looking for a fresh challenge, please send your MS Word CV to robin.pettitt@pts-consulting.co.uk for an immediate interview or call  020 7539 6310 for more details.