Service Desk Team Leader - Financial Services - North East - £Negotiable, depending on experience - CONTRACT OR PERMANENT

Service Desk Team Leader - Financial Services - North East - £Negotiable, depending on experience - CONTRACT OR PERMANENT

PTS Resourcings' client, a well known financial services company requires an experienced Service Desk Team Leader to inspire, train, lead and manage a large team of Customer Service and Technical Support Analysts.

You will need demonstrable experience in:

*  Staff Appraisals
*  Training Identification, Implementation and Review
*  Problem Resolution
*  Interviewing Techniques
*  Rota Scheduling

The environment is friendly, the staff all hard-working and genuine, and the level of support exceptional. The business is going through numerous changes, and my client is looking for someone who has worked for a fast-paced, dynamic company.

If you have ITIL or similar qualifications, that will help your application though isn't a prerequisite.
Interviews will be held in late April/early May although my client is keen to view suitably experienced Word CVs immediately.
PTS Resourcing have been working with this client for many years and have an enviable track record of placements and long term contracts. If successful, this could strategically and financially be an ideal career move. I look forward to reviewing your Word CV and Covering Letter at your earliest opportunity. Please send to Robin.Pettitt@ptsconsulting.com (0207 539 6310 / 07584 472 681). Thank You.