Triage Defect Manager – Financial – Edinburgh – £500 per day - CONTRACT

Triage Defect Manager needed for a large financial client in Edinburgh for a 1-year contract. As Triage Manager you will manage the handling of problems, incidents and defects in source location with possible impact on the target location. You will coordinate resolution activities on disputed defects originating in the target location where the origin of the defects are not clearly defined, or where resolution work expands across different teams such as Infrastructure, shared services, applications and third parties.

We are looking for people with defect management experience and the ability to define and implement a triage management process. Large programme experience will be very beneficial and you must be able to work with cross functional teams and management. Project management skills and Quality Centre experience would be very advantageous.

You must have excellent communication skills, good presentation skills, Very good analytical skills and, ideally have a project management certification. The role holder will be responsible for the following activities:

- Define and implement a triage management process.

- Define and maintain a WBS and project plan relating to triage management activities.

- Setup triage related meetings with all stakeholders involved.

- Coordinate the impact analysis done by the migration/implementation and test teams on existing problems, incidents and defects (open ones) that originate and have been identified in the target location prior to migration activities.

- Ensure the collection and proper logging of problems, incidents and defects that are open in the source location prior to the migration activities.

- Coordinate the gathering and analysis of historical problems, incidents and defects (closed) located in the source location which will help in the creation of a Problem, Incident and defect historical Knowledge Database to be used for expediting in the identification of the origin of defects discovered in the target location and in their resolution.

- Integrate into the knowledge database critical problems, incidents and defects that are being discovered and resolved in the target location, thus helping on the resolution of recurring defects by utilizing existing resolution information stored in the database.

- Mediate among teams to ensure proper assignment and resolution of complex and/or disputed defects.

Interested?? Please apply ASAP by sending your CV to adam.lowe@ptsconsulting.com or call me direct on 020 7539 6325