2nd/3rd Line Desktop Support/Migration Support - Investment Bank – London – Contract – upto £200pd

PTS's client a Leading Investment Bank is urgently looking for a Desktop Support Engineer with solid experience within Investment Banking either Front or Middle Office.  This is a 3 month rolling project to migrate users within the bank.

The ideal candidate’s tasks will include:

·         Taking calls from users

·         Recording their request in internal tracking system

·         Handling incidents reported by users and when needed addressing them to the relevant IT teams (software, networks, telecoms, systems, etc.)

·         Making follow up of incident solving and updating documentation

·         Informing users through alerts and communication

·         Documenting the incident database

Do you have excellent Windows XP SP3, Active Directory skills, aligned with MS Office 2003/2010 and Lotus Notes knowledge? And do you speak fluent English and French aswell as having knowledge of the Equity and Financial Markets?

Desktop Support Engineers with the above skillsets and knowledge are urged to send their WORD CV's to Matthew.Roberts@ptsconsulting.com at their earliest opportunity.  Our client is very keen to fill this role ASAP.  Thank You.