ITIL v3 Senior IT Service Management Consultant – IT Consultancy – London – Perm - £65k-£75k pa

PTS Consulting Group PLC (PTS) is a world class IT Consulting and Project Management Company, providing its clients with Professional Services, Managed Services and Resourcing solutions.  Since 1983, PTS has successfully delivered high-value, vendor independent solutions to its clients’ needs in over 70 countries and in some of the most demanding environments.

The role of a Senior IT Service Management Consultant covers a wide variety of business and service sectors. The key skill for a consultant is the ability to work collaboratively with clients of all types who are seeking advice and assistance in the solutions to business and technical challenges. The consultant must be a multi-skilled individual who will be able to demonstrate an ability to successfully work with clients of differing sectors and show a talent to modify their communication skills based on seniority within the client.

The consultant needs to be able to demonstrate a breadth of appreciation for industry standards of IT technology (to include Cloud services) and their implementation, the role of the Data Centre including trends for Data Centre services. Knowledge of industry trends in the management of IT services (outsourcing/insourcing) and the ability to walk through the standard structure of an IT department would be very beneficial for this role.

The consultant is expected to promote themselves and PTS Consulting in the industry as Subject Matter Experts in the field of IT Service Management.  The consultant will be required to present at industry conferences, workshops, seminars and author White Papers, trade articles and contribute to internet blogs.

The ideal candidate needs to be University (or equivalent) Degree Qualified in Informatics, Business Management or similar, and have attained the APMG ITIL V3 Expert certificate, and be able to demonstrate sound knowledge of complimentary frameworks such as MOF and CobiT.  A proven ability to implement ITIL best practice within financial services, legal or similarly demanding business areas would be advantageous.

IT Service Management Consultants with the above experiences who are well organised, self-motivated, reliable and enthusiastic with the ability to demonstrate a high level of expertise to support other service line solutions are urged to apply ASAP.  Please send your WORD CV to Matthew.Roberts@ptsconsulting.com at your earliest opportunity. Thank you.

ITIL Service Manager – IT Securities Specialists – London – CONTRACT – £280-£330/Day

PTS’s Client, a leading IT Securities Specialists are in need of an excellent ITIL SERVICE MANAGER for a CONTRACT role starting ASAP.  You need to be able to perform the following:

- Design and produce ITIL referenced documentation to Contract speciation
- Review associated requirements and the delivery of them
- Act as a reviewer as well as creator
- Work with the Project team as a contributor
- Work within the Project team liaising with the Client
- Attend meetings, taking minutes and actions

The specific Technical skills needed will be:

- ITIL qualified - ITIL V3 foundation mandatory, Practitioner/Expert preferable
- Service Management background, working with Clients
- Experienced in Service Level Agreement (SLA) management and/or negotiation
- Preferably to degree level, but experience more desirable.

Ideally you need to have worked in the below environments:

- Government sector
- Project Management
- Service Management

ITIL Service Managers with the above experiences and skillset are urged to apply as soon as possible.  Please send your WORD CV to Matthew.Roberts@ptsconsulting.com or call me on 020 7539 6394 at your earliest opportunity.  Thank You.