Desktop Support Manager – Education – Manchester – Perm – upto £40k + Pension

PTS's Client, a large Education Campus in Manchester are looking for an experienced Desktop Support Manager to come on board to assist in the Desktop Service that they provide to its students, staff and alumni members.  You will be responsible to the IT Services Desktop Operations Manager and for the support and day to day management of the IT Technical Support Officers, Windows Officers, ITS Technician Team and delivery of the Desktop services to the business.  The hardware supported across the Desktop estate currently consists of Mobiles, PC’s, MAC’s and Laptops.

You must have experience of managing across multiple sites, aswell as managing a team of around 10-15+ IT Technicians in a Desktop function ideally helping to improve Service Delivery.  You must be a technical person or have been technical in previous roles and also have a progressive management mindset.  Our client has in excess of 6000 units so experience of supporting units of around 3000+ units is essential for this opportunity.

You should have a good understanding of Microsoft Operating Systems such as Windows XP and Windows 7, MAC O/S up to and including Lion, Desktop virtualisation and image/software deployment.  Aswell as specific skills, knowledge and experience related to the specific service/s managed, this position requires a broad understanding of IT Services capabilities, technologies and their potential to address the business requirements of the constituents.

Desktop Support Managers with the above skills and experiences are urged to apply ASAP to avoid disappointment.  Please send your WORD CV to Matthew.Roberts@ptsconsulting.com at your earliest opportunity.  Thank You.

Desktop Support Manager – Transport Infrastructure – Milton Keynes – CONTRACT – £350-£380/Day

PTS’s Client, a High Profile Transport Infrastructure Company requires a DESKTOP SUPPORT MANAGER.  Your project will be to build working relationships with Incident, Problem Management and Application Services to formulate and maintain service improvement initiatives, and to build Operational / Service relationship with key Suppliers.  Also you will be driving asset supply by working with Suppliers to ensure available capacity can meet forecasted demand, and to drive the asset refresh programme (desktop, laptop, printers and plotters). 

Essential requirements are:

• Educated to degree level or relevant experience
• ITIL certified or equivalent Experience in IT Service Management
• Strong leadership and organisational skills
• Excellent Technical support background
• Good presentation skills
• Proven track record in Operational Support area
• Able to understand and extract salient information from complex documentation.
• Knowledge of key performance measures and practical experience of using these to drive performance improvement.  
• Commercially and politically aware.  
• Influential communicator with excellent persuasion and negotiation skills.  
• Energetic and passionate about developing and operating processes that achieve outstanding results. 

Desktop Support Managers with the above knowledge and leadership skills are urged to apply ASAP.  Please send your CV at your earliest opportunity. Thank you. 

You MUST have an IT Software License Management and ITIL Foundation background and have experience dealing with Budget supplies and refreshes.  Desktop Support Managers with the above knowledge and skills are urged to apply ASAP.  Please send your WORD CV to Matthew.Roberts@ptsconsulting.com at your earliest opportunity. Thank you.