Server Field Technician

Field Technician -Junior/senior/-contract-Milan/£110-£140/d
PTS are currently looking for a Field Technician to join a global integration partner based in Milan, Italy. The candidate has to speak fluent Italian and lives local.

You will be working in a field support role, performing actions for the client that are delivered at the customer's desk. These will include: Break Fix, Desk Side Support, IMAC's, etc....

Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment, low-to-moderate moderate troubleshooting of technical/software issues on desktop/notebook computer equipment.

Engineer Activities
Basic hardware and software problem diagnosis
Basic software usage advice and minor configuration changes
Replacement of faulty computer components (mainly Desktops/Laptops/Monitors)
Incident documentation
Customer interaction
Completion of service tasks by following agreed procedures
Management of stocks of PC's and spare parts assigned to the technician
Physical installation and/or de-installation of PC hardware

Knowledge
Excellent customer service skills
diagnosis tools
Laptop/Desktop hardware
Knowledge of basic LAN network cable management
General infrastructure understanding (networks, Servers, AD etc.)
Familiar with general usage Microsoft Office
Basic understanding of the purpose and operation of software distribution technologies (eg SCCM)
Windows 7 Operation and configuration knowledge

Guidance
Normally receives general instructions on routine work, detailed instructions on new assignments
Work guided by standard procedures
Priorities set by others and work according to pre-determined deadlines
Organizes and completes tasks according to assigned priorities
Highlight perceived weaknesses in established processes and activities

"PTS is an equal opportunities employer. Applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of gender, race, religion, colour, age, nationality, ethnic/national origin or disability."

Please contact Anandi ASAP on 020 759 96213 or anandi.luscher@pts-consultng.co.uk